These terms and conditions (the "Terms and Conditions") govern the use of www.heavenly-messages.com (the "Site"). This Site is owned and operated by Heavenly Messages. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of Heavenly Messages and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
By using our service to send messages to recipients, you (the user) confirm that you have obtained any necessary consent from the recipient to receive the message. You also confirm that the content of the message complies with applicable laws and is not unsolicited or illegal.
If you access this website from outside the UK, you do so at your own risk and are responsible for compliance with any applicable local laws. We do not accept liability for any legal consequences arising from the use of this website outside the UK.
We only ship to addresses within the United Kingdom. Any orders placed for delivery outside the UK will be cancelled and refunded at our discretion. We are not responsible for any customs duties, taxes, or leval restrictions that may apply if you attempt to purchase from outside the UK.
We reserve the right to refuse service, cancel orders or restrict access to out website for users outside the UK if necessary.
When you create an account on our Site, you agree to the following:
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
The following services are available on our Site:
The services will be paid for in full when the services are ordered.
Please note that the messages purchased through our website will not be delivered immediately. These messages are intended to be delivered on future dates, according to the activation details provided by the user. The delivery of such messages will occur on specified dates or after a time period has passed following the activation of the messages.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
You are solely responsible for ensuring that activation details are provided correctly and that they remain accessible after your passing. If activation details are lost, inaccessible, or incorrect, messages will not be delivered as intended. We cannot be held liable for the failure to deliver messages if activation details are not provided in a timely manner.
Payments for goods and services on our Site are processed via Stripe, a third-party payment service provider. By making a purchase through our Site, you agree to Stripe's Terms of Service and Privacy Policy, which govern how your payment information is processed.
Heavenly Messages is not responsible for the payment processing or any issues related to the use of Stripe.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
For users who opt for a physical hard-copy of a message, shipping charges will apply. Please note that physical copies will only be dispatched once the digital message has been successfully sent to the recipient via email. Delivery times may vary depending on postal services.
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within 14 days of purchase, without giving a reason.
However, since the messages purchased through our site will not be delivered until a future date (which is intended to be after your passing), the right to cancel and obtain a refund only applies if the messages have not yet been activated. Activation occurs when the activation details you share are acted upon by the person you shared them with.
The cancellation period ends 14 days from the date of purchase (the “cancellation period”). You must contact us by email (support@heavenly-messages.com) within this period if you wish to cancel. After this period, you will no longer be eligible for a refund.
The right to cancel does not apply to:
Please note that, due to the nature of the service, once the messages are activated, they cannot be canceled, amended, or refunded. The right to cancel only applies before activation has occurred, and only for undelivered messages.
If you have purchased physical copies of messages (i.e., messages that will be delivered through post), you have the right to cancel your order within 14 days of purchase, provided the physical product has not been dispatched or is not in the process of being dispatched.
If we have already processed your order or if the product has been dispatched, you will no longer be eligible to cancel the order or receive a refund.
To exercise your right to cancel, you must contact us by email at support@heavenly-messages.com within the cancellation period. Once the product has been dispatched, cancellation rights no longer apply.
The right to cancel does not apply to:
Any physical copies of messages that have already been dispatched or are scheduled for delivery.
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
These Terms do not exclude your statutory rights.
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Heavenly Messages and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
You agree to provide accurate, complete, and current information for the creation of the messages. Heavenly Messages will not be liable for any delays or failures in delivering messages due to incomplete or incorrect information provided by the user.
Except where prohibited by law, you agree to indemnify and hold harmless Heavenly Messages and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the United Kingdom.
If you have a dispute with Heavenly Messages, and it cannot be resolved informally, both parties agree to submit the issue to either alternative dispute resolution (ADR) or, where appropriate, to a small claims court. The choice between ADR and small claims court will be at the discretion of the claimant.
Notwithstanding any other provision in these Terms and Conditions, you and Heavenly Messages agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
We understand that the messages shared on our platform may include sensitive personal information. We are committed to safeguarding your privacy and ensuring that all personal and sensitive data, including messages intended for delivery after a user's passing, is securely stored and handled in accordance with our Privacy Policy. By using our service, you consent to the collection, storage, and processing of this data in line with our Privacy Policy.
We take the safety and well-being of our users seriously. In line with our commitment to user safety, we may implement additional checks on the content of messages. If a message is flagged due to potentially harmful content, including self-harm, suicidal ideation, or threats of violence, we reserve the right to suspend or withhold delivery and to contact relevant authorities if necessary. We encourage users to prepare their messages with care and consideration for the mental health of recipients. These checks may include, but are not limited to:
If any message or account is flagged during these checks, it will be manually reviewed by Heavenly Messages. If deemed necessary, we may inform relevant authorities to ensure the safety of individuals involved.
By using our services, you agree to this safeguarding process and the potential for us to intervene when appropriate.
By using our service, you acknowledge that the delivery of messages may cause emotional distress to recipients, particularly in the context of unexpected or sudden loss. It is your responsibility to consider the potential impact on recipients and to ensure that the messages are prepared in a thoughtful and considerate manner. We recommend notifying recipients about the possibility of receiving messages in advance if appropriate
Recipients of messages are not required to have an account with us. However, it is possible that the receipt of a message may be unexpected. We recommend that users inform their intended recipients about the possibility of receiving messages in advance. Recipients can opt-out of receiving future messages by contacting us directly.
We reserve the right to refuse or cancel the delivery of any messages deemed inappropriate, harmful, offensive, or otherwise in violation of our Terms and Conditions. This includes, but is not limited to, messages containing hate speech, defamatory content, threats of violence, or any content that may cause distress or harm to the recipient.
We reserve the right to inform relevant authorities if any messages indicate a risk of harm to the sender or others, including but not limited to suicidal tendencies, self-harm, or threats of violence. This is in line with our commitment to ensuring the safety and well-being of our users.
We take the privacy and security of your personal information very seriously. For details on how we collect, store, protect, and use your data, please refer to our Privacy Policy. Your use of our services constitutes your agreement to the terms outlined in the Privacy Policy.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Given the sensitive nature of our service, we advise users to regularly review these Terms and Conditions to stay informed about any changes that may impact their use of our service or the delivery of messages.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions and/or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows: